Privacy Policy

At Hala Chocolate Cafe, we are dedicated to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, engage with our services, or interact with us in any manner. By using our services, you consent to the practices described in this policy.

Information We Collect:

  • Personal Information: When you place an order or create an account with us, we may collect personal information such as your name, contact details, delivery address, and payment information. This data is necessary for processing your orders and ensuring a seamless customer experience.
  • Website Usage Data: To enhance your browsing experience and improve our services, we may collect non-personal information like your IP address, browser type, operating system, and pages visited on our website. This data is used for analytical purposes and does not identify you personally.
  • Cookies and Similar Technologies: We use cookies and similar technologies to track user preferences, analyze website traffic, and personalize your browsing experience. You can manage your cookie preferences through your web browser settings.

How We Use Your Information:

  • Order Fulfillment: We use the personal information provided during the ordering process to process and deliver your orders accurately and efficiently.
  • Customer Support: Your contact information allows us to respond to your inquiries, provide support, and address any concerns you may have.
  • Marketing and Promotions: With your consent, we may use your email address to send you promotional offers, new product announcements, and updates about our services. You can opt out of marketing communications at any time.
  • Website Improvement: The data collected through website usage and cookies helps us enhance our website’s functionality, design, and user experience.

Data Security:

  • We take data security seriously and implement reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no online platform can guarantee absolute security.

Third-Party Services:

  • We may engage third-party service providers to assist us with payment processing, website analytics, and marketing. These providers have access to the necessary information to perform their functions on our behalf, and we ensure that they comply with data protection regulations.

Data Retention:

  • We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes to the Privacy Policy:

  • We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically for any updates

Contact Us:

  • For any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact our customer support team at [contact email/phone number].